Refund policy

Your satisfaction matters to us. If you experience an issue with your order, please read the following:

Returns & Exchanges

We accept return/replacement requests only if:

• The item arrived damaged, defective, or incorrect.
• You contact us within 48 hours of delivery.
• You provide photo/video proof of the issue.

Non-Returnable Items

• Used items
• Items without original condition
• “Change of mind” returns

Refund Processing

After your request is approved:

• Refund will be issued to your original payment method.
• Refund may take 5–10 business days to reflect.

Replacement

If approved, we will ship a new item free of charge.

To Request a Refund/Replacement:

Email us at info.vistocart@gmail.com with:

• Order ID
• Photos/videos of the issue
• Description of the problem